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Policies

SHIPPING & REFUND POLICIES

Delivery of products and associated charges

1. The products purchased shall be delivered to the address indicated on the Order within 7 business days after having accepted the Order. The shipping will be made by one of the reputed courier companies (UPS, DHL, CANPAR, FedEX etc) or Canada Post at the cost specifically indicated on the Website before placing the Order.

In any case, for deliveries outside the territories of Canada, delivery expenses and lead times may be subject to change.

2. With reference to requests for deliveries to countries other than USA and CANADA, any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.

3. The lead times for delivery indicated by the courier companies are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.

4. At the time of delivery, the Client shall be required to check:

  • that the number of packages delivered corresponds to the number shown on the delivery note.
  • that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).

Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.

Please feel free to contact us at cs@expressionsmilo.com in case of any clarification or further explanations.

 

RETRUN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at cs@expressionsmilo.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at cs@expressionsmilo.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.