Policies

SHIPPING & REFUND POLICIES

Delivery of products and associated charges

1. The products purchased shall be delivered to the address indicated on the Order within 7 business days after having accepted the Order. The shipping will be made by one of the reputed courier companies (UPS, DHL, CANPAR, FedEX etc) or Canada Post at the cost specifically indicated on the Website before placing the Order.

In any case, for deliveries outside the territories of Canada, delivery expenses and lead times may be subject to change.

2. With reference to requests for deliveries to countries other than USA and CANADA, any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.

3. The lead times for delivery indicated by the courier companies are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.

4. At the time of delivery, the Client shall be required to check:

  • that the number of packages delivered corresponds to the number shown on the delivery note.
  • that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).

Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.