IS IT SAFE TO SHOP ON 'Expressions' WEBSITE?
Yes, Expressions uses Stripe to process credit card payments. Stripe is an industry leading credit card transaction service and is certified to PCI Service Provider Level 1 (the most stringent level of certification). More information about Stripe can be found here.
ARE MY DETAILS SAFE?
Yes, Expressions respects your privacy so your personal details will not be shared, sold or distributed in any way.
HOW DO I KNOW MY ORDER HAS BEEN RECEIVED?
You will receive an order confirmation by email when you submit your order. This email will include your order number and the summary of your purchase. If after 24 hours you haven’t received this email confirmation, contact the Expressions customer relations team by filling out our contact form. We will then inform you regarding your order status.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Orders are usually process within 3 business days.
CAN I MODIFY MY ORDER?
Please note that the possibility of modifying your order depends on its preparation status. Please contact us ASAP using the contact form and we will try our best to amend as required.
CAN I CANCEL MY ORDER?
To cancel your order, contact the customer relations service by filling our contact form. Please note that the possibility of cancelling your order depends on its preparation status.
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
Expressions accepts these methods of payments:
Visa, Mastercard, American Express, and paypal. We don’t accept any other methods of payment.
IMPORTANT: Your billing address (name, address and postal code) must be the same as the one listed on your credit card account. We use this information to verify the authenticity of the transaction and payment. Billing and shipping address must be valid address located in Canada. We don’t ship to PO boxes. You also have to provide a phone number and an email address to help customer relations team contact you for information regarding your order.
WHICH TAXES WILL APPLY TO MY ORDER?
Sales tax in Canada varies from one province to another. The sales tax on your order will correspond to your shipping address. More information from the Canada Revenue Agency can be found here.
WHAT ARE THE SHIPPING CHARGES?
Please refer to our shipping policy
WHEN WILL I RECEIVE MY ORDER?
If within 3 business days of placing your order, you have not received an email confirming its shipment by Canada Post (this email will include a tracking number for your package), contact our customers relation team by filling out our contact form to inquire about your order. Once your order has been prepared and shipped, expect a delay of 7 business days for delivery with the Canada Post Expedited Parcel Service.