Dispute Resolution Policy

At Milo by Expressions, we are dedicated to delivering exceptional service and fostering strong partnerships with our esteemed retail store clients throughout North America. We understand that occasional disputes may arise, and we are fully committed to addressing them promptly and amicably. This Dispute Resolution Policy outlines our approach to resolving disputes and our unwavering commitment to customer satisfaction.

1. Communication and Initial Contact In the event of a dispute, we encourage our retail store partners to initiate direct communication with our customer support team at Milo by Expressions. We place great importance on resolving issues swiftly and to the utmost satisfaction of all parties involved.
2. Options for Resolution: Replacement or Credit As a reputable wholesaler of leather handbags, we recognize that occasional issues may occur with our products. In the event of a dispute arising from a defective product or an error on our part, we offer the following options for resolution:
• Replacement: We are steadfast in our commitment to providing high-quality products. If a product is found to be defective or does not meet the agreed-upon specifications, Milo by Expressions will promptly arrange a replacement at no additional cost. Our team will expedite the replacement process to minimize any inconvenience caused.
• Credit: As an alternative resolution method, Milo by Expressions may offer a credit towards future purchases. This credit will be applied to the retail store partner's account and can be utilized for subsequent orders.
3. Dispute Escalation Process Should the initial contact with our customer support team not yield a satisfactory resolution, we have implemented an escalation process to ensure timely and equitable handling of disputes. The following steps outline our escalation procedure:
• Escalation to Customer Support Supervisor: If the dispute persists after the initial contact, the retail store partner may request to speak with a customer support supervisor at Milo by Expressions. The supervisor will carefully review the dispute and work diligently towards reaching a resolution.
• Management Review: In the event that a resolution remains elusive even after escalation to a customer support supervisor, the matter will be further escalated to the management level at Milo by Expressions. A designated manager will conduct a comprehensive review, taking into account all pertinent information and documentation related to the dispute.
• Mediation or Arbitration: In rare cases where internal channels do not lead to a satisfactory resolution, both parties involved may mutually agree to pursue mediation or arbitration as a means to settle the dispute. The mediation or arbitration process will be conducted in strict accordance with applicable laws and regulations.
4. Compliance with Terms of Service All parties engaged in a dispute are expected to adhere to the terms and conditions outlined in the Terms of Service of Milo by Expressions. These terms serve as the foundation for any dispute resolution efforts and govern the rights and obligations of both Milo by Expressions and our retail store partners.
5. Continuous Improvement We highly value our relationships with our retail store partners and are dedicated to continuously enhancing our products and services. Feedback received during the dispute resolution process will be thoughtfully reviewed, and proactive measures will be taken by Milo by Expressions to prevent the recurrence of similar issues in the future.