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You Will Find Your Answer Here
These are some of the frequently asked questions by our clients. Please feel free to contact us in case your query is not resolved.
Q: is it safe to shop on 'expressions' website?
Yes, Expressions uses Stripe to process credit card payments. Stripe is an industry leading credit card transaction service and is certified to PCI Service Provider Level 1 (the most stringent level of certification). More information about Stripe can be found here.
Q: are my details safe?
Yes, Expressions respects your privacy so your personal details will not be shared, sold or distributed in any way.
Q: how do i know my order has been received?
You will receive an order confirmation by email when you submit your order. This email will include your order number and the summary of your purchase. If after 24 hours you haven’t received this email confirmation, contact the Expressions customer relations team by filling out our contact form. We will then inform you regarding your order status.
Q: how long does it take to process my order?
Orders are usually process within 3 business days.
Q: can i modify my order?
Please note that the possibility of modifying your order depends on its preparation status. Please contact us ASAP using the contact form and we will try our best to amend as required.
Q: Can I Cancel My Order?
To cancel your order, contact the customer relations service by filling our contact form. Please note that the possibility of cancelling your order depends on its preparation status.
Q: Which Methods of Payment Do You Accept?
Expressions accepts these methods of payments: Visa, Mastercard, American Express, and paypal. We don’t accept any other methods of payment. IMPORTANT: Your billing address (name, address and postal code) must be the same as the one listed on your credit card account. We use this information to verify the authenticity of the transaction and payment. Billing and shipping address must be valid address located in Canada. We don’t ship to PO boxes. You also have to provide a phone number and an email address to help customer relations team contact you for information regarding your order.
Q: Which Taxes Will Apply to My Order?
Sales tax in Canada varies from one province to another. The sales tax on your order will correspond to your shipping address. More information from the Canada Revenue Agency can be found here.
Q: What Are the Shipping Charges?
Please refer to our shipping policy
Q: When Will I Receive My Order?
If within 3 business days of placing your order, you have not received an email confirming its shipment by Canada Post (this email will include a tracking number for your package), contact our customers relation team by filling out our contact form to inquire about your order. Once your order has been prepared and shipped, expect a delay of 7 business days for delivery with the Canada Post Expedited Parcel Service.
Q: How Are Orders Usually Shipped?
Orders are usually shipped, via Canada Post Expedited Pacel service. Please see our shipping details policy.
Q: How Can I Track My Order?
When your order is shipped, you will receive an email confirmation with your tracking number. You will be able to track your order by visiting Canada Post and entering the tracking number in the appropriate field.
Q: Do I Need to Sign for My Order?
For all online purchase, a signature is required upon reception of the merchandise. Canada Post must be contacted for any modification regarding the shipping terms or to set an appointment. You can reach Canada Post by phone at their toll free number 1-866-607-6301.
Q: Can I Get My Order Shipped to the United States and Internationally?
Yes, we use FedEx Ground for shipping to USA.
Q: Can I Return an Item Bought Online?
Yes - Orders may be returned for any exchange or refund. Returns must be requested within 14 days of the package delivery date. NB: The items must not be worn, altered or damaged and must have all their original tags. Please read our return policy here.
Q: How Do I Return or Exchange an Item?
Before returning anything you bought online, you need to contact our customers relation by filling our contact form, please read our return policy here.
Q: How Can I Get an Item Repaired?
If you notice any manufacturing defects with your product within 90 days after your purchase, we will repair the item for free. Please see the Return Policy.
Q: How Can I Contact the Customer Relations Service?
Please visit our contact us page.
Q: What Type of Care is Needed for Expressions Products?
Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.
